Employees' peak experience at work: Understanding the triggers and impacts
1Glorious Sun School of Business and Management, Donghua University, Shanghai, China.
Frontiers in Psychology
|November 7, 2022
Summary
Understanding employees' peak experience (EPE) is crucial for positive employee experience (EX). Key triggers like elevation, insight, pride, and connection drive EPE, leading to proactive behavior and referrals.
Area of Science:
- Organizational Psychology
- Human Resource Management
Background:
- Employee experience (EX) is increasingly recognized, yet peak experience (PE) within this context remains under-researched.
- Limited understanding exists regarding the mechanisms and outcomes of employees' peak experience (EPE).
Purpose of the Study:
- To explore the triggers and impacts of employees' peak experience (EPE).
- To develop and validate a scale for measuring EPE triggers.
- To examine the relationship between EPE, its triggers, and subsequent employee behaviors.
Main Methods:
- Theoretical modeling based on interview data.
- Development and validation of a 16-item, four-dimensional scale for EPE triggers (elevation, insight, pride, connection).
- Structural equation modeling (SEM) analysis of 424 valid questionnaires.
Main Results:
- Identified elevation, insight, pride, and connection as significant triggers of EPE.
- Found that EPE positively influences proactive behavior (PB) and word-of-mouth referrals.
- Established that job-relevant triggers strengthen the link between EPE and PB.
Conclusions:
- The study provides a validated scale for measuring EPE triggers.
- Findings contribute to the understanding of PE and EX, offering insights for HR management.
- Recommends organizational strategies to foster EPE and enhance employee engagement and performance.
Keywords:
affective events theoryemployee experienceemployees’ word-of-mouth referralsgrounded theoryhigh-activated positive moodpeak experienceproactive behaviorMore Related Videos
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