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Admission: the consumer's first impression.

K Silver, P A Wilcox

The Journal of Nursing Administration

|September 1, 1986

Summary

This summary is machine-generated.

Hospitals must align patient perceptions with quality care to retain patients. Northside Hospital in Atlanta improved patient satisfaction by addressing admission and discharge processes.

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Area of Science:

Healthcare Management
Patient Experience
Hospital Operations

Background:

The healthcare economy necessitates hospitals attracting and retaining patients.
Patient perception of quality significantly influences hospital choice.
Initial patient impressions are formed during the admission process.

Purpose of the Study:

To describe an interactive approach for improving hospital admission and discharge processes.
To enhance the patient experience and perception of care quality.

Main Methods:

Implementing an interactive strategy focused on admission and discharge.
Analyzing and addressing identified bottlenecks in patient flow.

Main Results:

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Improved patient satisfaction with the admission and discharge experience.
Enhanced perception of overall hospital quality.

Conclusions:

Addressing admission and discharge challenges is crucial for patient retention.
A proactive, interactive approach can positively impact patient perception and loyalty.