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Communication: key contributor to effectiveness--the research
The Journal of Nursing Administration
|September 1, 1986
Summary
Nurse satisfaction with organizational communication significantly impacts job satisfaction and performance. Improving communication with supervisors and executives can enhance nursing staff effectiveness.
Area of Science:
- Nursing Management
- Organizational Communication
- Healthcare Administration
Background:
- Effective organizational communication is crucial for healthcare settings.
- Understanding the link between communication satisfaction and nurse outcomes is vital for improving healthcare quality.
Purpose of the Study:
- To investigate the relationship between nurses' satisfaction with various communication aspects and their job satisfaction and performance.
- To identify specific communication facets that influence nurses' job satisfaction and performance.
Main Methods:
- A field study was conducted with 327 professional nurses at an east coast teaching hospital.
- Data were collected on nurses' satisfaction with different facets of organizational communication.
Main Results:
- Nurses' satisfaction with communication, particularly with supervisors, feedback, and top executives, positively influenced job satisfaction.
- Communication satisfaction also showed a moderate positive effect on job performance.
Conclusions:
- Nurse executives should prioritize enhancing communication strategies to boost nurse job satisfaction and performance.
- Targeted interventions focusing on supervisor communication, feedback mechanisms, and executive communication can improve nursing staff effectiveness.