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'Virtual' Action Research: Two examples.

Frank Stowell1, Pavla Kramarova2

  • 1Emeritus Professor Systems and Information Systems, School of Computing, University of Portsmouth, Portsmouth, UK.

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Summary

This study explores virtual action research, highlighting its effectiveness despite challenges like the Covid-19 pandemic. Lessons learned offer insights for both traditional and soft action research communities.

Keywords:
AIMSoft Action Research; Virtual Action ResearchSoft Systems

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Area of Science:

  • Organizational Studies
  • Research Methodologies

Background:

  • Action research is a primary method for organizational inquiry, often requiring in-person stakeholder engagement for deep understanding.
  • Variations in action research exist, with some focusing more on action than research.
  • Soft action research particularly relies on 'insider' perspectives gained through direct interaction.

Purpose of the Study:

  • To reflect on the history and evolution of action research.
  • To analyze lessons learned from two distinct virtual action research projects.
  • To assess the applicability of virtual methodologies in organizational inquiry.

Main Methods:

  • Historical reflection on action research principles.
  • Case study analysis of two virtual action research projects: one international (USA-UK) and one conducted during the Covid-19 pandemic.
  • Qualitative assessment of stakeholder engagement and research outcomes in virtual settings.

Main Results:

  • Virtual action research is feasible and can yield valuable insights, even amidst global disruptions.
  • Challenges in virtual settings include maintaining deep stakeholder connection and ensuring research rigor.
  • Adaptability is key for successful virtual action research, requiring innovative approaches to engagement.

Conclusions:

  • Virtual action research offers a viable alternative and complement to traditional methods.
  • The experiences provide practical guidance for conducting 'soft' and 'traditional' action research remotely.
  • Future action research can leverage virtual platforms to overcome geographical and logistical barriers.