Health professionals' sentiments towards implemented information technologies in psychiatric hospitals: a text-mining...

Area of Science:

• Digital Health
• Healthcare Technology Adoption
• Mental Healthcare Informatics

Background:

• Psychiatric hospitals are undergoing digitalization, necessitating changes for healthcare professionals.
• Positive professional attitudes toward technology are vital for successful digital transformation.
• Current focus often overlooks healthcare professionals' sentiments regarding new technologies.

Purpose of the Study:

• To identify technologies implemented in psychiatric hospital settings.
• To describe the sentiments of healthcare professionals towards these implemented technologies.

Main Methods:

• Text-mining analysis of semi-structured interviews with nurses, physicians, and psychologists.
• Inclusion of word frequency and sentiment analyses using the SentimentWortschatz dataset.
• Sentiment scoring ranged from -1 (strongly negative) to 1 (strongly positive).

Main Results:

• Twenty healthcare professionals participated, primarily referencing computers, email, phones, and electronic health records.
• While 73% of sentiment-expressing words were positive, 69.4% of sentences describing workplace technology were negative.
• Technologies discussed elicited both positive and negative sentiments among participants.

Conclusions:

• Healthcare professionals identified a limited range of workplace technologies.
• Overall sentiments towards technology in psychiatric settings were predominantly negative.
• Negative sentiments appear linked to technology implementation methods and a lack of professional involvement.