Satisfaction with community pharmacies services in Jordan: A cross-sectional study

Area of Science:

• Pharmacy Practice
• Patient Satisfaction Studies
• Healthcare Service Evaluation

Background:

• Pharmacists play a crucial role in patient education regarding medication administration, safety, storage, and adherence.
• Patient-centered care and involvement in decision-making enhance patient satisfaction with pharmacy services.
• Understanding patient satisfaction is key to improving community pharmacy services.

Purpose of the Study:

• To assess patient satisfaction with various aspects of community pharmacy services in Jordan.
• To identify factors influencing patient satisfaction with pharmacy location, medication handling, dispensing, and counselling.
• To evaluate satisfaction with additional non-paid pharmacy services.

Main Methods:

• A cross-sectional study was conducted in Jordan between November 2021 and January 2022.
• An online questionnaire, previously validated, was used for data collection.
• Binary logistic regression analysis was employed to identify factors affecting satisfaction.

Main Results:

• 1,611 patients participated, with 55.5% males and 50% aged 30 years or below.
• Overall moderate patient satisfaction with community pharmacy services (72.5% mean score).
• Satisfaction varied by demographics, with younger patients (24-30 years) and university students reporting higher satisfaction.

Conclusions:

• Patients in Jordan exhibit a moderate level of satisfaction with community pharmacy services.
• Demographic factors significantly influence patient satisfaction with different pharmacy service components.
• Future research should explore patient satisfaction in hospital pharmacy settings and strategies for improvement.