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Corporate social responsibility and frontline employees' service improvisation: The mediating role of self-efficacy

Xuezhao Zhang1, Siyuan Zhang1, Mingsen Wang1

  • 1School of Economics and Management, Zhoukou Normal University, Zhoukou, China.

Frontiers in Psychology
|December 5, 2022
PubMed

Keywords:
corporate social responsibilityfrontline employeesself-efficacyservice improvisationtourism enterprise

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