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Methods and operational aspects of human-centred design into research processes for individuals with multiple chronic
Hae-Ra Han1,2,3, Ji Won Lee1, Martha Abshire Saylor1
1Johns Hopkins School of Nursing, Baltimore, Maryland, USA.
Aim:
To examine ways in which human-centred design was integrated into a nursing school's research processes involving individuals with multiple chronic conditions.
Design:
Cross-sectional survey study.
Methods:
Three surveys were sent out, with surveys 1 and 2 involving faculty who had worked closely with design strategists and survey 3 as a school-wide survey eliciting experience with human-centred design, respectively.
Results:
Survey respondents (n = 7 for surveys 1 and 2 and n = 36 for survey 3) had no or minimal experience with human-centred design. Faculty respondents indicated it helped engaging various stakeholders, particularly in intervention development. Key lessons learned included: (1) the importance of designer involvement from study conception, (2) distinguishing a design strategist's skillset from strictly visual design, (3) challenges during the ethical review processes, and (4) sustainability of resources. The dynamic approach of human-centred design has benefited our efforts to advance the science of caring for individuals with multiple chronic conditions.
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