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Information sharing behaviors in text-based communication during emergency response
Kristin Weger1, Vineetha Menon2, Angela Hollingsworth3
1Department of Psychology, The University of Alabama in Huntsville, Huntsville, Alabama. ORCID: https://orcid.org/0000-0001-7343-8933.
Journal of Emergency Management (Weston, Mass.)
|December 16, 2022
Summary
Emergency response teams
Area of Science:
- Crisis Management
- Team Communication
- Information Processing
Background:
- Existing research on team collaboration and information processing is extensive.
- Limited studies examine team information sharing via text-based technology in emergency settings.
- Emergency situations are increasingly complex, driving technology adoption.
Purpose of the Study:
- To examine text-based information sharing behaviors and their relation to team situation awareness.
- To identify types of information sharing behaviors, linguistic features, and differences between high- and low-performing teams.
- To provide insights for emergency response teams and future research.
Main Methods:
- Analysis of text-based communication in a simulated fire-rescue operation.
- Involved 62 emergency response teams.
- Identification of information sharing typologies and linguistic features.
Main Results:
- Defined a typology of team situational information sharing behaviors.
- Identified linguistic features differentiating high- and low-performing teams.
- Highlighted differences in information sharing crucial for team situation awareness.
Conclusions:
- Text-based information sharing is critical for team situation awareness in emergency response.
- Understanding these behaviors can improve team performance and training.
- Further research should explore technology's role in enhancing emergency team communication.
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