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Trust and distrust in interorganisational relations-Scale development.

Dagmara Lewicka1, Agnieszka Freda Zakrzewska-Bielawska2

  • 1Department of Business Management, AGH University of Science and Technology, Krakow, Poland.

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Summary

This study developed new measurement scales for organizational trust and distrust in interorganizational relationships. These scales offer a reliable way to assess trust dynamics in hybrid business collaborations.

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Area of Science:

  • Organizational Behavior
  • Management Science
  • Social Psychology

Background:

  • Hybrid interorganizational relationships are inherently uncertain and unpredictable.
  • Effective management of these relationships relies heavily on understanding trust and distrust dynamics.
  • Existing measures for interorganizational trust and distrust lack comprehensive validation.

Purpose of the Study:

  • To conceptualize and clarify the constructs of organizational trust and distrust in interorganizational contexts.
  • To develop and validate measurement scales for interorganizational trust and distrust.
  • To investigate the relationship between trust and distrust in interorganizational settings.

Main Methods:

  • Conceptualization and scale development for interorganizational trust and distrust.
  • Empirical testing of the developed scales on a sample of 400 owners or top management.
  • Validation of measurement scales using a representative sample stratified by employment size.

Main Results:

  • Development of a one-dimensional scale for measuring interorganizational trust.
  • Development of a two-dimensional scale for measuring interorganizational distrust.
  • Validation of the measurement scales, demonstrating their effectiveness and reliability.

Conclusions:

  • The study provides a significant advancement in the reliable measurement of interorganizational trust and distrust.
  • The validated scales offer a comprehensive and operationally valid tool for researchers and practitioners.
  • This research contributes empirical evidence to the understanding of trust and distrust in hybrid interorganizational relationships.