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Effects of the new COVID-19 normal on customer satisfaction: Can facemasks level off the playing field between

Gang Wu1, Lifang Liang2, Dogan Gursoy3,4

  • 1School of Business Administration, Southwestern University of Finance and Economics, Chengdu 611130, China.

International Journal of Hospitality Management
|December 21, 2022
PubMed

Keywords:
COVID-19Customer satisfactionEmployee attractivenessFacemasksModerating effectsPhysical attractiveness

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