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Civility in Health Care: A Moral Imperative
Joel M Geiderman1, John C Moskop2,3, Catherine A Marco4
1Ruth and Harry Roman Emergency Department, Department of Emergency Medicine, Cedars-Sinai Medical Center, 8700 Beverly Blvd, Los Angeles, CA, 90048, USA.
Summary
Civility is crucial in healthcare, promoting moral goals and professional duty. Addressing uncivil behavior from staff, patients, and visitors is essential for maintaining a respectful healthcare environment.
Area of Science:
- Medical Ethics
- Healthcare Management
- Professionalism in Medicine
Background:
- Civility is a fundamental aspect of human interaction, particularly vital within healthcare settings.
- Uncivil behaviors can negatively impact healthcare professionals, patients, and the overall environment.
- Understanding the origins and moral significance of civility is key to addressing its absence.
Purpose of the Study:
- To define civility and explore its origins and moral importance in healthcare.
- To identify common forms of uncivil behavior in healthcare settings.
- To propose strategies for preventing and managing incivility in healthcare.
Main Methods:
- Literature review on the concept and significance of civility in healthcare.
- Analysis of common uncivil behaviors exhibited by healthcare professionals, patients, and visitors.
- Development of preventative and responsive strategies, including institutional policies.
Main Results:
- Civility is morally significant in healthcare, underpinning its core objectives.
- Uncivil behaviors are prevalent among healthcare professionals, patients, and visitors.
- Strategies such as codes of conduct and disciplinary actions can mitigate incivility.
Conclusions:
- Uncivil behavior undermines the ethical aims of healthcare and is unacceptable.
- Civility is a fundamental professional obligation for all healthcare personnel.
- Healthcare professionals must actively promote and teach civility.
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