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Customizing virtual interpersonal skills training applications may not improve trainee performance.

Gale M Lucas1, Johnathan Mell2, Jill Boberg3

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Virtual training context may not significantly impact social skills performance. Generic virtual training systems could be cost-effective for military negotiation skills practice.

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Area of Science:

  • Psychology
  • Human-Computer Interaction
  • Military Science

Background:

  • Theoretical perspectives differ on the necessity of context-matching in virtual training.
  • Customized virtual training is more expensive than generic systems, necessitating research into context relevance.

Purpose of the Study:

  • To investigate whether virtual training context influences the performance of negotiation skills.
  • To determine the cost-effectiveness of generic versus customized virtual training for military applications.

Main Methods:

  • Military cadets practiced negotiation skills on a virtual platform.
  • Participants were randomly assigned to either a military or civilian virtual context.

Main Results:

  • Only one out of 28 performance measures showed a significant difference.
  • Cadets in the civilian context politely asked for an offer more frequently than those in the military context.

Conclusions:

  • Virtual context appears to have minimal impact on social skills training performance.
  • Commercial, off-the-shelf virtual training systems may offer benefits for military scenarios with minimal modification.