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Digital Maturity Consulting and Strategizing to Optimize Services: Overview.

Peter Phiri1,2, Heitor Cavalini2, Suchith Shetty2

  • 1School of Psychology, University of Southampton, Faculty of Environmental and Life Sciences, Southampton, United Kingdom.

Journal of Medical Internet Research
|January 17, 2023
PubMed
Summary

Assessing digital maturity in the National Health Service (NHS) is crucial for integrating care. Current tools show partial success, highlighting the need for a robust framework to track progress and improve patient services.

Keywords:
UKcare providerdigital healthdigital maturity modeldigital recordelectronic medical recordshealth care systemhealth recordinformationintegrationinteroperabilitymedical serviceworkflow

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Area of Science:

  • Health Informatics
  • Healthcare Management
  • Digital Transformation in Healthcare

Background:

  • The National Health Service (NHS) is a major global healthcare provider facing challenges in integrating acute, primary, secondary, and tertiary care.
  • Despite numerous digital transformation initiatives since 2002, the NHS has achieved only partial success in seamless interoperability.
  • Understanding digital maturity is key to addressing integration gaps and improving patient care delivery across the UK.

Purpose of the Study:

  • To review and assess the tools currently used for measuring the digital maturity of NHS trusts and organizations.
  • To examine the impact of digital transformation efforts on secondary care services, with a specific focus on mental health.
  • To provide insights into the practical application of digital maturity assessment from a mental health service provider's perspective.

Main Methods:

  • Conducted a multivocal literature review, incorporating peer-reviewed articles, white papers, and web-based documents on digital maturity.
  • Performed a rapid review of existing tools designed to measure digital maturity within healthcare organizations.
  • Gathered ground-level insights from a mental health service provider to understand real-world challenges and perspectives.

Main Results:

  • Existing digital maturity assessment tools are often adapted from global markets and modified for local NHS preferences.
  • Current assessment methods show partial success, indicating a gap in comprehensive evaluation of digital transformation.
  • There is a recognized need for a more standardized and robust framework to assess digital status, set targets, and monitor progress.

Conclusions:

  • The NHS requires a unified and robust framework for assessing digital maturity to drive effective transformation.
  • Current assessment tools, while adapted, do not fully meet the need for comprehensive status evaluation and progress tracking.
  • Developing a tailored framework is essential for enhancing interoperability and delivering holistic patient care across diverse NHS providers.