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Sociotechnical Factors Supporting Mobile Phone Use by Bus Drivers.

Ross O Phillips1, Siri Hegna Berge1

  • 1Norwegian Centre for Transport Research (TØI), Oslo, Norway.

IISE Transactions on Occupational Ergonomics and Human Factors
|January 19, 2023
PubMed
Summary

Twenty percent of bus drivers admit to using mobile phones while driving, a behavior influenced by societal and workplace factors. Sociotechnical analysis reveals systemic issues, not just driver behavior, contributing to this unsafe practice.

Keywords:
Mobile phonebus drivingsociotechnical road safety

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Area of Science:

  • Occupational Health
  • Traffic Safety
  • Sociotechnical Systems

Background:

  • Mobile phone use while driving is a significant road safety concern.
  • Previous research often focuses on driver-centered analyses, potentially overlooking systemic influences.

Purpose of the Study:

  • To investigate the factors contributing to mobile phone use among bus drivers.
  • To explore the role of sociotechnical factors in supporting this behavior.
  • To inform the development of more effective safety measures.

Main Methods:

  • Survey of drivers from two bus companies in Norway.
  • Sociotechnical analysis of the system surrounding drivers at one company.
  • Thematic analysis of identified social and technical factors.

Main Results:

  • 20% of surveyed bus drivers reported occasional mobile phone use while driving.
  • Identified contributing factors include societal dependence on technology, evolving driver culture, conflicting goals, and underestimation of risks.
  • Sociotechnical factors significantly support mobile phone use by bus drivers.

Conclusions:

  • Driver-centered analyses alone are insufficient for addressing mobile phone use and traffic safety.
  • Sociotechnical analyses are crucial for understanding and mitigating road safety risks.
  • Findings can guide the design of comprehensive interventions to reduce mobile phone use and enhance road safety.