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User experience with a parenting chatbot micro intervention.

G A Entenberg1, G Dosovitsky2, S Aghakhani2

  • 1Research Department, Fundación ETCI, Buenos Aires, Argentina.

Frontiers in Digital Health
|January 30, 2023
PubMed
Summary
This summary is machine-generated.

This study found that a chatbot intervention to teach parenting skills was highly accepted and engaging for parents. Parents reported high satisfaction and would recommend the chatbot, highlighting its potential for skill development.

Keywords:
artificial intelligencechatbotconversational agentinterventionparentinguser experience (UX)

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Area of Science:

  • Digital Health
  • Human-Computer Interaction
  • Parenting Interventions

Background:

  • Chatbots are increasingly used for mental health support.
  • Few studies explore chatbots for teaching parenting skills.
  • No prior research documented parental user experience with such interventions.

Purpose of the Study:

  • To assess the user experience of a parenting chatbot micro-intervention.
  • To evaluate the chatbot's effectiveness in teaching parents how to praise children.
  • To explore user feedback in a Spanish-speaking context.

Main Methods:

  • A randomized controlled trial involved 89 parents.
  • Participants used a chatbot micro-intervention focused on praise techniques.
  • Key metrics included completion rates, engagement, satisfaction, and acceptability.

Main Results:

  • A high completion rate of 66.3% was observed.
  • Participants engaged actively, exchanging an average of 49.8 messages.
  • High satisfaction (4.19/5) and acceptability scores were reported across ease of use, comfort, and usefulness.

Conclusions:

  • Parental users demonstrated high engagement, satisfaction, and acceptability with the chatbot intervention.
  • The findings suggest chatbots hold potential for delivering parenting skills training.
  • Further research is needed to establish the efficacy of parenting chatbot interventions.