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Evaluating emotional labor from a career management perspective.

Yunhong Hu1, Wei Tu2, Li Zhou2

  • 1Department of Urban and Rural Planning, School of Landscape Architecture, Nanjing Forestry University, Nanjing, China.

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Emotional labor is crucial for employee well-being and business productivity. Organizational support enhances emotional labor, positively impacting career competence and commitment in the hospitality industry.

Keywords:
Chinacareer commitmentcareer competencesemotional labororganizational support

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Area of Science:

  • Organizational Psychology
  • Human Resource Management
  • Service Industry Studies

Background:

  • Emotional labor is a key factor in employee psychological health and service business productivity.
  • Research on emotional labor within organizational contexts, particularly in the service sector, remains limited.
  • Understanding the interplay between emotional labor and organizational factors is vital for effective career management.

Purpose of the Study:

  • To investigate the relationships among emotional labor, organizational support, career competences, and career commitment.
  • To explore how emotional labor interacts with the organizational context to influence employee career management.
  • To provide insights for the tourism and hospitality industry on optimizing emotional labor.

Main Methods:

  • Data collected from 387 frontline employees at two luxury hotel brands in China.
  • Structural Equation Modeling (SEM) used to analyze the relationships between constructs.
  • Quantitative research design to establish statistical significance.

Main Results:

  • Organizational support positively mediates the effects of emotional labor.
  • Emotional labor positively influences career competences and career commitment.
  • A supportive organizational environment enhances the positive impact of emotional labor on career outcomes.

Conclusions:

  • Effective management of emotional labor, supported by the organization, positively predicts employees' long-term career paths.
  • Optimizing emotional labor functions can enhance service quality, customer satisfaction, and employee psychological well-being in the tourism and hospitality sector.
  • Findings offer practical implications for managing emotional labor in service-oriented organizations.