Prediction of Chinese clients' satisfaction with psychotherapy by machine learning

Effective psychotherapy should satisfy the client, but that satisfaction depends on many factors. We do not fully understand the factors that affect client satisfaction with psychotherapy and how these factors synergistically affect a client's psychotherapy experience.

This study aims to use machine learning to predict Chinese clients' satisfaction with psychotherapy and analyze potential outcome contributors.

In this cross-sectional investigation, a self-compiled online questionnaire was delivered through the WeChat app. The information of 791 participants who had received psychotherapy was used in the study. A series of features, for example, the participants' demographic features and psychotherapy-related features, were chosen to distinguish between participants satisfied and dissatisfied with the psychotherapy they received. With our dataset, we trained seven supervised machine-learning-based algorithms to implement prediction models.

Among the 791 participants, 619 (78.3%) reported being satisfied with the psychotherapy sessions that they received. The occupation of the clients, the location of psychotherapy, and the form of access to psychotherapy are the three most recognizable features that determined whether clients are satisfied with psychotherapy. The machine-learning model based on the CatBoost achieved the highest prediction performance in classifying satisfied and psychotherapy clients with an F1 score of 0.758.

This study clarified the factors related to clients' satisfaction with psychotherapy, and the machine-learning-based classifier accurately distinguished clients who were satisfied or unsatisfied with psychotherapy. These results will help provide better psychotherapy strategies for specific clients, so they may achieve better therapeutic outcomes.