Evaluation of an Automated Reminder System for Reducing Missed MRI Appointments
1The College, University of Chicago, Chicago, IL, USA.
Journal of Patient Experience
|February 6, 2023
Summary
Automated appointment reminders did not significantly reduce overall MRI no-shows. However, the Televox system showed a significant decrease in missed appointments specifically for Medicaid patients.
Area of Science:
- Healthcare management
- Medical imaging services
Background:
- Missed appointments negatively impact healthcare provider productivity and service quality.
- High rates of no-shows are a persistent challenge in healthcare delivery.
Purpose of the Study:
- To assess the effectiveness of Televox's automated appointment reminder service.
- To determine if Televox reduces missed magnetic resonance imaging (MRI) appointments.
Main Methods:
- Appointment reminders were sent 72 hours prior to scheduled MRI scans.
- Missed appointment rates were calculated by comparing total appointments to no-shows.
- Comparisons included periods with and without Televox, and analysis by patient payment type.
Main Results:
- Overall missed appointment rates showed an insignificant decline with Televox implementation (P = .495).
- A statistically significant decrease in missed appointments was observed among Medicaid patients (P = .0381).
Conclusions:
- Televox automated reminders did not significantly improve overall MRI appointment attendance.
- The system may be particularly beneficial for improving attendance among Medicaid patients for MRI appointments.
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