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Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
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Improving service provision through change management.

Mergan Naidoo1

  • 1Discipline of Family Medicine, School of Nursing and Public Health, University of KwaZulu-Natal, Durban. naidoom@ukzn.ac.za.

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|February 6, 2023
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Summary
This summary is machine-generated.

Family physicians can lead change effectively using a systematic, theory-based approach. This resource offers guidance for implementing and sustaining change in various professional settings.

Keywords:
change managementclinical serviceleadershipmanagementtheory of change

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Area of Science:

  • Healthcare Management
  • Organizational Change
  • Medical Education

Background:

  • Family physicians face challenges in change leadership roles.
  • Current fellowship curricula offer limited guidance on change management.
  • Effective change leadership is crucial across healthcare and research.

Purpose of the Study:

  • To provide a structured approach for family physicians acting as change agents.
  • To utilize change theory for practical workplace application.
  • To guide the development and sustainability of organizational change.

Main Methods:

  • Applying change theory to develop a logic-based strategy.
  • Outlining a systematic process for change implementation.
  • Detailing evaluation methods and sustainability strategies.

Main Results:

  • A systematic framework for change leadership is presented.
  • Guidance is offered for applying change theory in diverse settings.
  • Methods for evaluating and sustaining change are discussed.

Conclusions:

  • This resource equips family physicians with tools for effective change leadership.
  • The proposed approach is adaptable to healthcare, community, academia, and research.
  • Sustainable cultural change is achievable through systematic planning and evaluation.