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Quality management in the COVID-19 pandemic: nursing action plan
Fabiana Aparecida Corrêa de Oliveira Braga1, Sílvia Maria de Sá Basilio Lins1, Bárbara Pompeu Christovam1
1Universidade Federal Fluminense. Niterói, Rio de Janeiro, Brazil.
Objectives:
to describe the implementation of a nursing action plan to face the pandemic of COVID 19 in a University Hospital in the state of Rio de Janeiro. Methods: this is an experience report, in which two management tools were used: the Ishikawa Diagram to identify problems and the 5W2H spreadsheet to outline the actions according to the situations presented.
Results:
four categories were listed in two groups: 1- Actions of the Nurse Manager in the Organization of Logistics, Infrastructure and Care: materials and environment; and 2- Nursing Human Resources Management and Continuing Education: method and human resources.
Final Considerations:
the plan developed showed the role of nursing management, with the search for best care practices, development of protocols, carrying out multi-professional training and management of supplies.
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