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Related Experiment Video

Updated: Aug 11, 2025

High-throughput and Comprehensive Drug Surveillance Using Multisegment Injection-Capillary Electrophoresis-Mass Spectrometry

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A Longitudinal Comparison of Pharmacy Documentation Platforms Using the Technology Acceptance Model: Experiences With

Oliver C Frenzel¹, Mark Strand², Allison Welsh³

¹Department of Pharmacy Practice, School of Pharmacy, North Dakota State University, Fargo, ND, USA.

The Journal of Pharmacy Technology : Jpt : Official Publication of the Association of Pharmacy Technicians

|February 9, 2023

Summary

Pharmacy staff found both REDCap and DocStation useful for documenting opioid risk screenings. DocStation offered better support and service opportunities, while REDCap was quicker for data entry, highlighting technology

Keywords:

Technology Acceptance Model pharmacy IT assessment pharmacy documentation software

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Area of Science:

Pharmacy Practice and Technology
Health Informatics
Pharmacoeconomics

Background:

Community pharmacy practice is expanding, necessitating advanced technology for documenting billable services.
The ONE Program (Opioid and Naloxone Education) focuses on opioid risk screening in community pharmacies.
Efficient documentation platforms are crucial for managing patient care and services.

Purpose of the Study:

To compare pharmacy staff experiences with REDCap and DocStation platforms for documenting opioid risk screening and interventions.
To evaluate the usability and acceptance of different health care technology systems in a pharmacy setting.
To identify platform-specific strengths and weaknesses in supporting expanded pharmacy services.

Main Methods:

A survey based on the Technology Acceptance Model (TAM) was administered to pharmacy staff.
Key metrics assessed included usability, ease of use, social influence, and facilitating conditions.
Descriptive statistics and qualitative analysis of open-ended responses were employed.

Main Results:

Both REDCap and DocStation demonstrated comparable overall performance in usability.
Pharmacy staff reported REDCap required less time for data entry.
DocStation provided enhanced opportunities for pharmacy services, management support, and IT assistance.

Conclusions:

Health care technology is vital for supporting the expanding scope of pharmacy practice.
The Technology Acceptance Model (TAM) is a valuable framework for assessing health care technology systems.
Findings highlight the trade-offs between data entry efficiency and comprehensive support services in technology platforms.