Communicating an effective message

The increasing pervasiveness of "business" concerns in a cost-controlled medical care environment underscores the need to target communications regarding the operations of consultation-liaison (C-L) programs to the fiscal concerns of hospital and health care program administrators. Descriptions of what C-L programs have to offer should anticipate the specific interests of those who manage inpatient and ambulatory care programs and be phrased in terminology understandable by those managers.