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Communicating an effective message.

J L Holtz1

  • 1Massachusetts General Hospital, Department of Psychiatry, Boston.

General Hospital Psychiatry
|September 1, 1987
PubMed
Summary
This summary is machine-generated.

Consultation-Liaison (C-L) programs must communicate their value to hospital administrators by focusing on fiscal benefits. Tailoring operational descriptions to administrators' financial interests enhances program understanding and support.

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Area of Science:

  • Healthcare Administration
  • Health Services Research
  • Psychiatry

Background:

  • Healthcare environments face increasing cost-control pressures.
  • Business concerns are becoming more prevalent in medical care.
  • Effective communication is crucial for program sustainability.

Purpose of the Study:

  • To highlight the need for targeted communication strategies for Consultation-Liaison (C-L) programs.
  • To align C-L program operations with the fiscal interests of hospital administrators.
  • To improve the understanding and support of C-L programs among healthcare managers.

Main Methods:

  • Analysis of communication needs in cost-controlled healthcare settings.
  • Identifying key financial concerns of hospital administrators.

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  • Developing communication frameworks for C-L program services.

    • Main Results:

    • C-L programs require communication strategies that address financial considerations.
    • Administrators' specific interests lie in the fiscal impact and operational efficiency of programs.
    • Clear, financially-oriented language is essential for effective communication.

    Conclusions:

    • Communicating the value of C-L programs through a financial lens is vital for administrative buy-in.
    • Tailoring program descriptions to administrators' fiscal concerns can improve resource allocation.
    • Enhanced communication strategies can foster better integration of C-L services within healthcare systems.