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Educational Psychology Aspects of Learning with Chatbots without Artificial Intelligence: Suggestions for Designers
1Faculty of Art, Masaryk University in Brno, 602 00 Brno, Czech Republic.
European Journal of Investigation in Health, Psychology and Education
|February 24, 2023
Summary
Simple chatbots can reduce isolation in e-learning. Designing these educational chatbots requires understanding student expectations for human-like interaction and clear communication to ensure a positive learning experience.
Area of Science:
- Educational Technology
- Human-Computer Interaction
- E-learning
Background:
- Non-artificial intelligence (AI) chatbots offer practical e-learning solutions.
- These chatbots can mitigate social and psychological isolation in online learning environments.
Purpose of the Study:
- To explore design principles for non-AI chatbots in education.
- To ensure student comfort and acceptable outcomes when interacting with these chatbots.
Main Methods:
- A design-through-research approach was employed with 79 students.
- Students in information and library science interacted with an information retrieval chatbot.
- Experiences and feelings were documented via an online questionnaire.
Main Results:
- Students expect human-like psychological and communicative responses from non-AI chatbots.
- Learners project human characteristics onto the chatbot based on dialogue.
- Students experienced dissatisfaction when chatbots lacked understanding or sufficient assistance.
Conclusions:
- Designing effective non-AI educational chatbots necessitates aligning them with student expectations for interaction.
- Clear communication protocols and functional capabilities are crucial for student comfort.
- Further research into user-centered design principles for non-AI chatbots is recommended.
Keywords:
HCIchatbotchatbot without AIdesign through researchdialoguedialogue systemse-learninginformation literacyMore Related Videos
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