Clinical case management & referral success outcomes

Area of Science:

• Psychology
• Higher Education
• Clinical Services

Background:

• Clinical case management is common in university counseling centers.
• Research on its practices and effectiveness is limited.

Purpose of the Study:

• Review the role of clinical case managers.
• Examine student referral outcomes.
• Provide recommendations for case management practices.

Main Methods:

• Retrospective data analysis of 234 students from Fall 2019.
• Examined success rates of referrals based on referral type (in-person vs. email).

Main Results:

• 50.4% of students were successfully referred.
• In-person referrals had a 55.6% success rate; email referrals had 39.2%.
• No significant association found between referral type and success (p=0.08).

Conclusions:

• Referral outcomes did not significantly differ based on referral type.
• Recommendations for improving case management in university counseling centers are provided.