COVID-19 and Innovation in Medical Library Services: A Scoping Review of Case Studies

The services of medical libraries and information centers has changed due to the COVID-19 pandemic. This study aims to identify the innovative services of medical libraries and information centers during the COVID-19 pandemic. In this scoping review, PubMed, Web of Science (WOS), Scopus, ProQuest, Library, Information Science & Technology Abstracts (LISTA) databases were searched to identify case studies and case series. After screening the identified studies, 18 studies were selected. The results showed that the main users of medical libraries and information centers during COVID-19 were health care providers and recipients, researchers, organizational staff, and ordinary library users. Innovative services during the COVID-19 were also provided in these libraries, including distance education services, virtual information services, virtual guidelines, providing information resources, and evidence-based response to treatment teams. To provide these new services, medical libraries used traditional, semi-traditional, and modern information and communication technologies such as telephone, email, online library platforms, e-learning, and social networks. Medical libraries and information centers changed the way they provide services in the face of the COVID-19 crisis. Analyzing the services provided during this period can provide a model for policymakers, and medical librarians and information professionals to improve their services. The information presented here can be used to inform library services during future, similarly critical situations.