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Using multi-focus group method as an effective tool for eliciting business system requirements: Verified by a case

Robert M X Wu1,2, Yongwen Wang3, Niusha Shafiabady4

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Summary

The multi-focus group method effectively elicits business requirements for digital transformation projects, especially for novel topics. This approach aided in developing a visual warning system for a mining business.

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Area of Science:

  • Information Systems
  • Business Process Management
  • Systems Analysis

Background:

  • Digital transformation presents challenges for businesses lacking detailed system requirements.
  • Traditional focus groups are common but underutilized for business information system (BIS) requirements.
  • Limited research exists on the multi-focus group method for eliciting business system requirements.

Purpose of the Study:

  • To explore the efficacy of the multi-focus group method for systematically eliciting business requirements.
  • To address the research gap concerning the application of multi-focus groups in BIS projects.
  • To validate the method's suitability for digital transformation initiatives.

Main Methods:

  • A case study was conducted to apply and verify the multi-focus group method.
  • The method was used to elicit requirements for transforming existing systems into a visual warning system.
  • The study focused on a specific mining business case.

Main Results:

  • The multi-focus group method proved effective in exploring detailed system requirements.
  • The method is particularly suitable for under-researched or novel topics.
  • An innovative visual warning system was successfully developed and deployed.

Conclusions:

  • The multi-focus group method is a valuable tool for systematically eliciting business requirements.
  • The research provides a practical flowchart for teaching the method in Systems Analysis & Design courses.
  • This study validates the method's effectiveness in real-world business information system projects.