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Staff perceptions of the effectiveness of managerial communication during the COVID-19 pandemic: A cross-sectional
Gemma Doleman1,2, Linda Coventry1,2,3, Amanda Towell-Barnard1,2,3
1School of Nursing and Midwifery, Edith Cowan University, Joondalup, Western Australia, Australia.
Aims:
This work aims to explore staff perceptions of (1) the effectiveness of organizational communication during the COVID-19 pandemic and (2) the impact of organizational communication on staff well-being and ability to progress their work and patient care.
Background:
Effective coordination and communication are essential in a pandemic management response. However, the effectiveness of communication strategies used during the COVID-19 pandemic is not well understood.
Design:
An exploratory cross-sectional research design was used. A 33-item survey tool was created for the study.
Methods:
The study was conducted at a tertiary teaching hospital in Western Australia. Convenience sampling was used to recruit participants from nursing, medical, allied health services, administrative and clerical, and personal support services (N = 325). Data were collected between December 2020 and May 2021.
Results:
Overall, all occupational groups found working during the COVID-19 pandemic stressful, and all groups wanted accessible and accurate communication from management and new policies, procedures, and protocols for future outbreaks.
Conclusions:
The use of occupational group-relevant strategies and COVID-19 protocols, as well as the on-going use of email, face-to-face meetings with debrief sessions, are needed to improve communication and support staff to fulfil their roles.
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