Risk Management of Negative Online Public Opinion in a Tertiary Hospital Based on the Kaiser Model

Jie Xiong1, Gouri A Domnic Jacob2, Jian Gong Xiong3

  • 1Department of Postgraduate and Professional Studies, Faculty of Business and Management, Universiti Teknologi MARA, 40450 Shah Alam, Selangor Darul Ehsan, Malaysia;,

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