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Understanding peer support: a qualitative interview study of doctors one year after seeking support.
Ingrid Marie Taxt Horne1,2, Frode Veggeland3, Fredrik Bååthe4
1Research Institute Modum Bad, Postbox 33, Vikersund, 3371, Norway. ingrid.horne@modum-bad.no.
BMC Health Services Research
|April 2, 2023
Summary
Doctors value peer support services for their psychological safety, informal setting, and confidentiality. These services meet doctors
Area of Science:
- Medical Professional Well-being
- Healthcare Quality Improvement
- Doctor Support Systems
Background:
- Doctor's health is crucial for healthcare quality and personal well-being.
- Doctors often hesitate to seek traditional medical treatment.
- Peer support services offer a lower threshold for doctors seeking help.
Purpose of the Study:
- To explore doctors' perceptions of peer support services.
- To understand how peer support can meet doctors' needs.
- To evaluate the effectiveness of peer support for healthcare professionals.
Main Methods:
- Qualitative study involving 12 doctors interviewed online or by phone.
- Interviews conducted a year after attending a peer support service in Norway.
- Systematic text condensation and Edgar Schein's organizational culture theories used for analysis.
Main Results:
- Doctors sought peer support for occupational and personal challenges.
- Desire for dialogue outside the workplace and a different quality of care than doctor/patient appointments.
- Psychological safety, open conversation, flexibility, and informality were key perceived benefits.
Conclusions:
- Peer support provides psychological safety via flexible, informal, and confidential interactions.
- The service offers a distinct and valued space separate from the doctor/patient relationship.
- Doctors' needs are largely met by peer support, highlighting its beneficial conditions.
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