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Related Concept Videos

Empathy02:34

Empathy

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Some researchers suggest that altruism operates on empathy. Empathy is the capacity to understand another person’s perspective, to feel what he or she feels. An empathetic person makes an emotional connection with others and feels compelled to help (Batson, 1991). Empathy can be expressed in several ways, including cognitive, affective, and motor. 
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Usability Testing of a Web-Based Empathy Training Portal: Mixed Methods Study.

Michelle Lobchuk1, Lisa Hoplock, Nicole Harder1

  • 1College of Nursing, Rady Faculty of Health Sciences, University of Manitoba, Winnipeg, MB, Canada.

JMIR Formative Research
|April 4, 2023
PubMed
Summary
This summary is machine-generated.

This study evaluated a web-based empathy training tool for nursing students, finding that while the prototype shows promise for self-directed learning, improvements in navigation and content length are needed for optimal usability.

Keywords:
empathyinternetmixed design researchmobile devicesmobile phoneusabilityweb application

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Area of Science:

  • Medical Education Technology
  • Digital Health Interventions
  • Nursing Education Research

Background:

  • Prepandemic rise in web-based teaching necessitates digital tools for clinical skills.
  • Limited availability of web-based tools for teaching cognitive empathy (perspective-taking).
  • Need for testing usability and student comprehension of such digital tools.

Purpose of the Study:

  • Evaluate the usability of the 'In Your Shoes' web-based empathy training portal.
  • Employ quantitative and qualitative methods for a comprehensive usability assessment.
  • Identify areas for improvement in a novel digital tool for empathy training.

Main Methods:

  • Formative usability study utilizing a mixed-methods design across three phases.
  • Remote observation of 8 undergraduate nursing students interacting with the portal.
  • Qualitative reflections, think-aloud process, and System Usability Scale (SUS) employed.

Main Results:

  • Identified usability themes related to application appearance, content, navigation, and functionality.
  • Key challenges included navigation of 'tagging' features and length of educational materials.
  • Iterative refinements were made to the prototype based on student feedback and observed issues.

Conclusions:

  • The 'In Your Shoes' prototype serves as a supplemental tool for self-directed empathy learning in healthcare education.
  • Qualitative feedback supports web-based perspective-taking and offers recommendations for enhancing user experience.
  • Further research with a larger sample is recommended to fully assess the refined application's functions and impact.