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Digital Health at Enterprise Scale: Evaluation Framework for Selecting Patient-Facing Software in a Digital-First

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  • 1Department of Family and Community Medicine, University of California, San Francisco, San Francisco, CA, United States.

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Summary

Digital transformation in healthcare requires redesigning care delivery around patients. This creates seamless digital health pathways, improving patient experience and outcomes through integrated technology and human-centered design.

Keywords:
artificial intelligencedigital health pathwayeHealthenterprise digital healthevaluation frameworkframeworkhealthcare deliveryhealthcare systemintelligent careintelligent systemprivacysecurityservice deliverysystems designtelehealthtelemedicine

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Area of Science:

  • Digital Health
  • Health Informatics
  • Healthcare Systems Engineering

Background:

  • Traditional healthcare journeys are reactive, often leading to poor patient experiences and adverse outcomes due to system-centric scheduling.
  • The digital transformation necessitates a shift from merely digitizing tools to redesigning care delivery systems and fostering collaboration with digital partners.

Purpose of the Study:

  • To outline a framework for designing and implementing scalable digital health pathways.
  • To emphasize patient-centered care delivery for improved experiences and clinical outcomes.
  • To identify key capabilities and partnerships required for enterprise health care systems.

Main Methods:

  • Utilizing a human-centered design methodology to understand and address unmet patient needs.
  • Developing capabilities in operational workflow, clinical content management, and multimodal communication.
  • Implementing standards-based integration, robust security, data management, and scalability frameworks.

Main Results:

  • Digital health pathways integrate telemedicine, remote monitoring, and in-person visits for a seamless patient journey.
  • Human-centered design leads to more enjoyable care experiences and improved clinical outcomes.
  • Enterprise systems require specific capabilities including analytics, integration, security, and scalability for successful implementation.

Conclusions:

  • Enterprise health care systems must build capabilities and partnerships to operationalize digital health pathways at scale.
  • A proactive, intelligent patient care model is achievable through a sustainable, concerted roadmap for digital transformation.
  • Successful digital health pathways require a holistic approach encompassing patient needs, technology, operations, and security.