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Building a Chatbot in a Pandemic.

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  • 1World Health Organization Regional Office for Europe, Copenhagen, Denmark.

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Summary
This summary is machine-generated.

HealthBuddy+ is a chatbot developed by WHO Europe and UNICEF to provide accurate, localized COVID-19 information during health emergencies. It has expanded to 16 languages, offering a user-centered resource for public health information access.

Keywords:
COVID-19chatbotsconversational agentdigital health interventiondigital health toolevidence-based communication channelshealth communicationhealth promotiononline health informationuser-centered

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Area of Science:

  • Public Health
  • Health Informatics
  • Digital Health

Background:

  • The COVID-19 pandemic highlighted challenges in accessing reliable health information during an infodemic.
  • Chatbots offer a user-centered solution for disseminating information during health emergencies when resources are strained.

Purpose of the Study:

  • To develop and implement a chatbot, HealthBuddy+, to provide accessible, evidence-based COVID-19 information in local languages.
  • To adapt the chatbot to diverse country contexts and emerging health emergency needs within the WHO European Region.

Main Methods:

  • Collaboration between the World Health Organization (WHO) Regional Office for Europe and UNICEF Europe and Central Asia.
  • Partnership with country offices, national authorities, and community engagement to tailor and promote the chatbot.
  • Iterative development from a web-based tool to a multistream, multifunction chatbot.

Main Results:

  • HealthBuddy+ evolved from 7 to 16 regional languages over two years.
  • The chatbot provides localized and context-specific COVID-19 information.
  • Successful integration with national health authorities and community communication channels.

Conclusions:

  • HealthBuddy+ serves as a scalable and adaptable tool for disseminating critical health information during emergencies.
  • The chatbot model demonstrates effective public-private partnership in addressing public health communication challenges.
  • Continued expansion and adaptation of HealthBuddy+ are planned to meet evolving health emergency requirements.