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Web-Based, Interactive, Interest-Based Negotiation Training for Managing Conflict in Isolated Environments:

Jennifer Fleischer1, Jeff Ayton2, Maree Riley2

  • 1Space Medicine Innovations Laboratory, Geisel School of Medicine at Dartmouth, Lebanon, NH, United States.

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|April 19, 2023
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Summary
This summary is machine-generated.

This study developed an interactive interest-based negotiation training module. The module was found valuable for conflict management and realistic by most participants, especially those in isolated environments.

Keywords:
AustraliaCOVID-19bargainingconfined environmentsconflict managementdevelopmentenvironmentessentialmanagementpandemicskilltrainingusers

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Area of Science:

  • Space exploration
  • Human factors in extreme environments
  • Conflict resolution

Background:

  • Effective negotiation is crucial for long-duration space missions, as poor conflict resolution can have severe consequences.
  • Positional bargaining can escalate conflicts and is unsuitable for maintaining relationships in high-stakes situations.
  • Interest-based negotiation, a collaborative approach to finding mutually beneficial agreements, is a learnable skill requiring practice and refresher training.

Purpose of the Study:

  • To develop and evaluate an interactive training module for interest-based negotiation.
  • To ensure the module is acceptable, valuable for learning, and engaging for users.
  • To provide a self-directed training solution for individuals in isolated and confined environments.

Main Methods:

  • A web-based, interactive-media module was created, featuring a mentor, the 'Circle of Value' approach, and interactive scenarios with decision points and feedback.
  • The module was tested opportunistically with participants in isolated and confined environments (Australian Antarctic Program, HI-SEAS Mars simulation) and individuals self-isolating during the COVID-19 pandemic (total n=54).
  • Participant feedback was gathered through free-response answers and questionnaires assessing value, realism, and applicability.

Main Results:

  • 94% of participants found the module valuable for learning conflict management skills.
  • 79% of responses indicated the module was realistic, with 85% agreement from isolated/confined participants.
  • 85% of all participants and 78% of isolated/confined participants believed the module would be valuable for new and veteran team members.

Conclusions:

  • The developed module provides a self-directed and consistent method for interest-based negotiation training.
  • User feedback indicates the module is well-received and valuable, particularly for individuals in isolated and confined settings.
  • The training module shows potential utility for high-stakes negotiations where relationship preservation is essential.