Web-Based, Interactive, Interest-Based Negotiation Training for Managing Conflict in Isolated Environments:...

Area of Science:

• Space exploration
• Human factors in extreme environments
• Conflict resolution

Background:

• Effective negotiation is crucial for long-duration space missions, as poor conflict resolution can have severe consequences.
• Positional bargaining can escalate conflicts and is unsuitable for maintaining relationships in high-stakes situations.
• Interest-based negotiation, a collaborative approach to finding mutually beneficial agreements, is a learnable skill requiring practice and refresher training.

Purpose of the Study:

• To develop and evaluate an interactive training module for interest-based negotiation.
• To ensure the module is acceptable, valuable for learning, and engaging for users.
• To provide a self-directed training solution for individuals in isolated and confined environments.

Main Methods:

• A web-based, interactive-media module was created, featuring a mentor, the 'Circle of Value' approach, and interactive scenarios with decision points and feedback.
• The module was tested opportunistically with participants in isolated and confined environments (Australian Antarctic Program, HI-SEAS Mars simulation) and individuals self-isolating during the COVID-19 pandemic (total n=54).
• Participant feedback was gathered through free-response answers and questionnaires assessing value, realism, and applicability.

Main Results:

• 94% of participants found the module valuable for learning conflict management skills.
• 79% of responses indicated the module was realistic, with 85% agreement from isolated/confined participants.
• 85% of all participants and 78% of isolated/confined participants believed the module would be valuable for new and veteran team members.

Conclusions:

• The developed module provides a self-directed and consistent method for interest-based negotiation training.
• User feedback indicates the module is well-received and valuable, particularly for individuals in isolated and confined settings.
• The training module shows potential utility for high-stakes negotiations where relationship preservation is essential.