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Do inconsistent mental models impact performance? Moderating effects of managerial interpretation and practice sets.

Ying Zhao1,2, Yuan Gao1, XiLing Hao3

  • 1School of Business, Zhengzhou University of Aeronautics, Zhengzhou, China.

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Summary

This study reveals how managerial interpretation modes can mitigate negative impacts of inconsistent team mental models on execution. It also shows how

Keywords:
deviant cognitionexecution and innovation performanceinconsistent mental modelsinterpretation modespractice sets

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Area of Science:

  • Organizational Behavior
  • Cognitive Psychology
  • Team Dynamics

Background:

  • Deviant cognition leads to inconsistent mental models within teams, impacting performance.
  • Existing research primarily focuses on negative effects, neglecting positive aspects and moderating factors.
  • Understanding managerial interpretation is key to managing cognitive deviance in teams.

Purpose of the Study:

  • To investigate the moderating role of managerial interpretation modes on the relationship between inconsistent mental models and team performance.
  • To explore both the negative and positive effects of inconsistent mental models.
  • To identify strategies for leveraging deviant cognition for improved team outcomes.

Main Methods:

  • Developed and validated a questionnaire to measure four managerial interpretation modes: absorb, shift, limit, and explore.
  • Collected matched data from 104 team managers and 312 team members through interviews.
  • Employed regression analysis to examine the moderating effects of interpretation modes on execution and innovation performance.

Main Results:

  • Absorb, shift, and limit interpretation modes, along with manager-member practice sets, attenuated the negative link between inconsistent mental models and execution performance.
  • The explore interpretation mode and practice sets enhanced the positive relationship between inconsistent mental models and team innovation.
  • Managerial interpretation significantly moderates the impact of deviant cognition on team performance.

Conclusions:

  • Inconsistent mental models can have positive outcomes for team innovation when managed through specific interpretation strategies.
  • Managerial interpretation skills are crucial for harnessing deviant cognition and improving both execution and innovation.
  • Organizations should train managers in interpretation skills and foster close collaboration between managers and team members.