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Exploring pre-implementation perceptions of integrated care in a university setting.

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Healthcare providers anticipate improved student care coordination and access through integrated health and counseling services. However, they foresee challenges related to differing training and autonomy post-merger.

Keywords:
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Area of Science:

  • Healthcare Management
  • Student Health Services
  • Integrated Care Models

Background:

  • University student health centers and counseling services often operate independently.
  • Integrating these services can enhance student well-being but presents unique challenges.
  • Understanding provider perspectives is crucial for successful integration.

Purpose of the Study:

  • To explore healthcare providers' perceptions of integrated care before a university's student health and counseling services merged.
  • To identify anticipated benefits and challenges from the providers' viewpoints.

Main Methods:

  • Qualitative study involving 17 providers from student health services and counseling.
  • Semi-structured individual interviews conducted in December 2019.
  • Thematic analysis of interview data to identify key themes.

Main Results:

  • Providers perceived benefits including improved care coordination, access, and quality through interdisciplinary teams.
  • Providers anticipated challenges such as differences in training, care protocols, and potential loss of autonomy.
  • The study highlights potential friction points and areas for proactive management during integration.

Conclusions:

  • This study offers in-depth insights into provider perceptions of integrated care in a university setting prior to implementation.
  • Findings can inform the development and adoption of integrated care models in higher education.
  • Addressing provider concerns proactively is essential for successful service mergers.