Experiences with Cyclical User-Centered Design for Patient and Clinician Facing Medication Reconciliation mHealth...

Area of Science:

• Health Informatics
• Patient Safety
• Clinical Decision Support

Background:

• Accurate medication lists are vital for safe clinical decision-making.
• Current methods for obtaining comprehensive medication histories are challenging for clinicians.
• Patients have limited involvement in medication data review and reconciliation.

Purpose of the Study:

• To explore user interface requirements for a Best-Possible Medication History (BPMH).
• To gather stakeholder feedback for developing a comprehensive medication management tool.
• To support the goals of the Connecticut Office of Health Strategy's Medication Reconciliation and Polypharmacy Committee (MRPC).

Main Methods:

• Engaged diverse stakeholders, including patients, clinicians, and advocates.
• Conducted focus groups and interviews to gather user feedback.
• Utilized in-person, virtual, and online survey methods for data collection.

Main Results:

• Solicited user feedback on essential features for a BPMH interface.
• Identified key requirements from patient and provider perspectives.
• Gathered insights to inform the development of a more achievable medication history tool.

Conclusions:

• Stakeholder engagement is critical for designing effective medication management systems.
• User-centered design principles are necessary for improving medication reconciliation.
• Developing a BPMH requires a collaborative approach to integrate patient and provider needs.