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User Compliance With the Health Emergency and Disaster Management System: Systematic Literature Review.
Widia Resti Fitriani1, Juliana Sutanto2, Putu Wuri Handayani1
1Faculty of Computer Science, Universitas Indonesia, Depok, Indonesia.
Journal of Medical Internet Research
|May 5, 2023
Summary
User compliance with health emergency systems remains low. This study identifies theories and factors influencing user adherence to health emergency and disaster management system (Health EDMS) warnings, proposing a framework for improvement.
Area of Science:
- Public Health
- Information Systems
- Human-Computer Interaction
Background:
- Health-related hazards pose significant societal risks.
- Health Emergency and Disaster Management Systems (Health EDMS), including contact-tracing applications, are crucial for managing these hazards.
- Low user compliance with Health EDMS warnings hinders their effectiveness.
Approach:
- A systematic literature review was conducted following PRISMA 2020 guidelines.
- Searched Scopus, ScienceDirect, ProQuest, IEEE, and PubMed for papers published between January 2000 and February 2022.
- 14 relevant papers were selected based on defined inclusion and exclusion criteria.
Key Points:
- Six theories were identified for examining user compliance with Health EDMS.
- Health EDMS activities, features, and stakeholders were mapped.
- A framework was developed, highlighting individual, technological, and social factors influencing user engagement with Health EDMS features and subsequent warning compliance.
Conclusions:
- Research on Health EDMS surged in 2021 due to the COVID-19 pandemic.
- Understanding Health EDMS and user compliance is vital for designing effective systems.
- The study proposes a research framework and identifies future research gaps to enhance Health EDMS effectiveness.
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