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The Nexus Between High-Involvement Work Practices and Employees' Proactive Behavior in Public Service Organizations:

Khalid Mehmood1, Yaser Iftikhar2, Ali Nawaz Khan1

  • 1Research Center of Hubei Micro & Small Enterprises Development, School of Economics and Management, Hubei Engineering University, Xiaogan, 432100, People's Republic of China.

Psychology Research and Behavior Management
|May 8, 2023
PubMed
Summary
This summary is machine-generated.

High-involvement work practices boost employee proactive behavior through commitment. However, supervisor deviance weakens this positive effect in public service organizations.

Keywords:
employee commitmentemployee proactive behaviorhigh-involvement work practicespublic sectorpublic service motivationsupervisors’ deviant behavior

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Area of Science:

  • Public Administration
  • Organizational Behavior
  • Human Resource Management

Background:

  • Public service organizations aim to enhance citizen service quality.
  • Instilling proactive behavior in frontline employees is a key strategy.
  • Employee commitment is a potential mediator for work practice effectiveness.

Purpose of the Study:

  • To investigate how high-involvement work practices indirectly foster proactive behavior in frontline government employees.
  • To examine the mediating role of employee commitment in this relationship.
  • To explore the moderating effect of supervisor deviance.

Main Methods:

  • A time-lagged survey design with data collected from 542 frontline employees across three waves.
  • Utilized a moderated mediation model.
  • Employed a PROCESS macro bootstrap approach for data analysis.

Main Results:

  • High-involvement work practices positively influenced employee proactive behavior via employee commitment.
  • Supervisor's deviant behavior significantly attenuated the mediating effect of employee commitment.
  • Public service motivation was theorized to moderate the indirect effect.

Conclusions:

  • Findings support the indirect positive impact of high-involvement work practices on employee proactive behavior.
  • Supervisor deviance poses a threat to the effectiveness of these practices in public service settings.
  • Implications for public sector organizations seeking to improve service delivery through employee engagement and behavior.