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Designing an app for alternative access assessments: Using interviews to uncover and define user needs.

Heidi Koester1,2, Susan Fager1,3, Tabatha Sorenson1,4

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Summary

Developing the Access Navigator app, this study identifies key user needs for assistive technology assessments. Findings emphasize flexible workflows and personalized tasks to improve outcomes for individuals with motor impairments.

Keywords:
Augmentative and alternative communicationcomputer accessself-help devicesuser-centered designuser-computer interface

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Area of Science:

  • Assistive Technology
  • Human-Computer Interaction
  • Rehabilitation Engineering

Background:

  • Effective alternative access assessment is crucial for individuals with motor impairments.
  • Current assessment practices may present challenges for both practitioners and clients.
  • There is a need for improved tools to support service delivery.

Purpose of the Study:

  • To understand user needs for an alternative access assessment app.
  • To identify opportunities for enhancing current assistive technology assessment practices.
  • To inform the design of the Access Navigator application.

Main Methods:

  • Conducted individual interviews with 8 assistive technology practitioners and 3 clients.
  • Utilized the affinity wall method to cluster 236 extracted quotes into 42 themes.
  • Prioritized themes and identified supporting app requirements.

Main Results:

  • Confirmed the need for a tool to streamline access assessments and promote early success.
  • Highlighted user needs for flexible workflows and personalized, test-drive tasks.
  • Identified the importance of client preference and a choice of metrics.

Conclusions:

  • A deeper understanding of user needs is essential for designing effective assistive technology software.
  • The Access Navigator app aims to address identified needs, reducing anxiety and improving assessment efficiency.
  • Findings provide a strong foundation for developing user-centered assistive technology solutions.