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Related Experiment Videos

Solving problems through staff participation in focus groups.

M S Phillips, B C McGowan, R B Williams

    American Journal of Hospital Pharmacy
    |May 1, 1986
    PubMed
    Summary
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    Hospital pharmacy departments can effectively solve problems using employee surveys and focus groups. This collaborative approach ensures solutions are accepted by all staff levels, improving operational efficiency.

    Area of Science:

    • Health and Social Work
    • Pharmacy Administration
    • Organizational Psychology

    Background:

    • Hospital pharmacy departments face challenges requiring effective problem-solving strategies.
    • Traditional management approaches may not always yield staff-accepted solutions.
    • Engaging employees in identifying and resolving issues is crucial for departmental improvement.

    Purpose of the Study:

    • To describe a method utilizing surveys and employee focus groups for problem resolution in a hospital pharmacy.
    • To evaluate the effectiveness of a collaborative, staff-driven approach to identifying and solving departmental issues.
    • To implement practical solutions for staff scheduling and employee training within the pharmacy department.

    Main Methods:

    • A survey was distributed to all pharmacy staff, with a 33% completion rate.

    Related Experiment Videos

  • Nominal group technique was used by managers to prioritize issues identified in surveys.
  • Facilitated focus groups, comprising pharmacists and technicians, were convened to develop solutions.

    • Main Results:

    • Two focus groups proposed actionable solutions: revised staff scheduling and rotation guidelines, and a structured technician training and employee orientation program.
    • The collaborative process, while time-intensive, resulted in solutions accepted by all staff levels.
    • The focus group methodology proved effective in identifying and resolving specific hospital pharmacy problems.

    Conclusions:

    • Employee involvement through surveys and focus groups is a successful strategy for hospital pharmacy problem-solving.
    • This participatory approach fosters buy-in and ensures the practicality of implemented solutions.
    • Routine implementation of such methods can lead to continuous improvement in pharmacy operations.