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What do software startups need from UX work?

Luciana Zaina1, Joelma Choma1, Jullia Saad1

  • 1Federal University of São Carlos, Rdv. João L. Santos, Km 110, Sorocaba, SP Brazil.

Empirical Software Engineering
|May 18, 2023
PubMed
Summary
This summary is machine-generated.

This study explores User eXperience (UX) needs in software startups. It identifies 14 essential UX work requirements derived from daily development practices, offering a framework for prioritizing startup UX efforts.

Keywords:
Qualitative researchSoftware startupsUX workUser experienceUser-centred design

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Area of Science:

  • Software Engineering
  • Human-Computer Interaction
  • Startup Studies

Background:

  • Empirical research on software development in startups is increasing.
  • Understanding User eXperience (UX) work within software startups remains underexplored.

Purpose of the Study:

  • To investigate the specific needs of software startups concerning User eXperience (UX) work.
  • To identify practical UX requirements within the startup context.

Main Methods:

  • Qualitative analysis of data from open-ended interviews and retrospective meetings.
  • Involved 16 software professionals from two Brazilian software startups.
  • Employed initial, focused, and theoretical coding approaches for data analysis.

Main Results:

  • Identified 14 distinct User eXperience (UX) work-related needs.
  • These needs emerged directly from the daily software development practices observed.
  • Developed an initial theoretical framework with two themes and four underlying groups of needs.

Conclusions:

  • The identified UX needs and their relationships offer insights into practical startup requirements.
  • Findings help startup teams focus efforts on the most critical UX needs.
  • Future research will explore practical methods for addressing these identified UX needs in startups.