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Related Experiment Video

Updated: Jul 29, 2025

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Implementing Effective Interventions Against Workplace Violence.

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Workplace violence (WPV) in healthcare is rising. A performance improvement project using the A3 methodology reduced assaults with injuries by implementing house-wide interventions.

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Area of Science:

  • Healthcare Management
  • Patient Safety
  • Organizational Psychology

Background:

  • Workplace violence (WPV) presents a significant and growing challenge within healthcare settings.
  • Rising WPV incidents impact staff well-being and patient care quality.

Purpose of the Study:

  • To identify and implement effective interventions to reduce WPV events in an acute inpatient healthcare facility.
  • To utilize a structured problem-solving approach to address WPV.

Main Methods:

  • Employed the A3 problem-solving methodology, engaging all stakeholders.
  • Analyzed the current state of WPV and developed countermeasures.
  • Implemented house-wide interventions in January 2019.

Main Results:

  • A decrease in assaults with injuries was observed, with numbers falling to 39 in financial year 2019.
  • The A3 methodology facilitated stakeholder engagement in continuous improvement.

Conclusions:

  • Performance improvement initiatives can effectively decrease WPV incidents in healthcare facilities.
  • Further research is necessary to validate and expand upon effective WPV interventions.