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Initiating Virtual Nursing in General Inpatient Care.

Amy E Roberson¹, Marny Carlson, Christopher M Kohler

¹Amy E. Roberson is a clinical nurse specialist, Marny Carlson is a nursing education specialist, Christopher M. Kohler is an RN, and Charlotte L. Volkmann is a nursing education specialist, all in the Department of Nursing, Mayo Clinic, Rochester, MN. At the time of this writing, Patricia A. Harris was a nursing manager but has since retired. The authors acknowledge Kathleen Louden, ELS, senior scientific/medical editor at the Mayo Clinic, for editorial assistance, as well as the Mayo Clinic scientific publications staff. Contact author: Amy E. Roberson, roberson.amy@mayo.edu . The authors have disclosed no potential conflicts of interest, financial or otherwise.

The American Journal of Nursing

|May 26, 2023

Summary

This summary is machine-generated.

A new virtual RN (registered nurse) role provided expert guidance and support to bedside nurses, improving access to best practices. This innovative approach addressed nursing resource limitations and enhanced patient care.

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Area of Science:

Nursing
Healthcare Technology
Patient Care

Background:

Increased demand for inpatient care strains limited nursing resources.
Bedside registered nurses (RNs) face challenges accessing experienced colleagues for mentorship and best practice guidance.
A healthcare system sought innovative solutions to support bedside nursing staff.

Purpose of the Study:

To evaluate the utility and perceptions of a virtual RN (ViRN) role.
To assess the impact of ViRNs on supporting bedside RNs and patients.
To determine the effectiveness of virtual assistance in executing best practices.

Main Methods:

A virtual RN (ViRN) role was implemented on general care inpatient units.
ViRNs provided real-time virtual clinical guidance and patient surveillance.
Bedside RNs were surveyed via email regarding their experience with the ViRN role.

Main Results:

Bedside RNs reported valuing the consistent availability of ViRNs.
The ViRN role provided expert nursing knowledge and virtual assistance with nursing tasks.
RNs perceived the integration of ViRNs positively.

Conclusions:

The virtual RN (ViRN) role is a valuable resource for supporting bedside nurses.
Virtual nursing support can effectively address challenges related to limited nursing resources.
Implementing ViRNs enhances the execution of best practices and patient care.