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Emotional intelligence on job performance: A study on Malaysian employees
Krishna Moorthy1, Lee Mei Juan1, Aufa Amalina Kamarudin1
1School of Economics and Management, Xiamen University Malaysia, Sepang, Malaysia.
Work (Reading, Mass.)
|May 30, 2023
Summary
Emotional intelligence (EI) significantly impacts Malaysian employees' job performance, mediated by psychological capital. This study highlights key factors influencing workplace success.
Area of Science:
- Organizational Psychology
- Human Resource Management
- Behavioral Economics
Background:
- The COVID-19 pandemic negatively impacted employee mental health and workplace performance.
- Emotional intelligence (EI) is crucial for maintaining employee well-being and productivity.
Purpose of the Study:
- To investigate the relationship between EI and job performance in Malaysian employees.
- To examine the mediating role of psychological capital in this relationship.
- To utilize established instruments like SSEIT, PCQ-24, and RBPS.
Main Methods:
- A quantitative study involving 311 Malaysian employees.
- Data collected via questionnaires.
- Regression analysis used for data interpretation.
Main Results:
- Most EI subscales significantly correlate with job performance.
- Psychological capital acts as a mediator in the EI-job performance link.
- The 'utilizing emotions' subscale showed no significant relationship.
Conclusions:
- The study provides insights into factors affecting Malaysian employees' job performance.
- An extended model combining SSEIT, PCQ-24, and RBPS was developed and validated.
- Findings offer practical implications for Malaysian companies and employers.
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