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Toward Joint Activity Design: Augmenting User-Centered Design with Heuristics for Supporting Joint Activity
Aaron Cochran1, Michael F Rayo1
1The Ohio State University.
Proceedings of the International Symposium of Human Factors and Ergonomics in Healthcare. International Symposium of Human Factors and Ergonomics in Healthcare
|June 16, 2023
Summary
Human-Centered Design and Cognitive Systems Engineering can be unified through Joint Activity Design. This approach ensures technologies effectively support individuals and teams, making machines better collaborators.
Area of Science:
- Human-Computer Interaction
- Cognitive Systems Engineering
- Human Factors Engineering
Background:
- Human-Centered Design (HCD) and Cognitive Systems Engineering (CSE) have evolved into distinct fields.
- HCD focuses on individual usability, while CSE addresses team performance.
- A gap exists in designing technologies for effective joint activity between humans and machines.
Purpose of the Study:
- To demonstrate the unification of HCD and CSE principles.
- To introduce a unified design process called Joint Activity Design.
- To create technologies that support individuals and teams in joint activity with machines.
Main Methods:
- Development of GeoHAI, a clinical decision support application for hospital-acquired infection prevention.
- Early usability testing of GeoHAI.
- Novel implementation of Joint Activity Monitoring to measure support for joint activity.
Main Results:
- GeoHAI demonstrated positive results in initial usability testing.
- GeoHAI is expected to positively support joint activity, as measured by Joint Activity Monitoring.
- The GeoHAI project illustrates the necessity of unifying HCD and CSE.
Conclusions:
- Joint Activity Design unifies HCD and CSE for designing technologies for joint activity.
- This unified approach is essential for creating usable and useful technologies for human-machine collaboration.
- The developed process facilitates designing machines to function as effective team members.
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