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Published on: January 15, 2017
Temporal structures that determine consistency and quality of care: a case study in hyperacute stroke services
Georgia B Black1,2, Angus I G Ramsay3, Robert Simister4
1Applied Health Research, University College London, London, UK g.black@ucl.ac.uk.
Temporal structuring in hyperacute stroke wards impacts care quality. Improving consistency requires changes to service design, staffing, and social norms, especially regarding weekend work.
Area of Science:
- Healthcare Management
- Quality Improvement
- Stroke Care
Background:
- Temporal structuring, influenced by practices and social norms, significantly affects healthcare quality and timing.
- Hyperacute stroke wards, critical for initial stroke care, were studied to understand temporal structuring's impact on quality.
Purpose of the Study:
- To explore temporal structuring patterns within hyperacute stroke wards.
- To explain how these patterns influence the quality of stroke care.
Main Methods:
- Thematic analysis of qualitative interviews with 76 hyperacute stroke staff members.
- Non-participant observations (41 sessions, ~102 hours) and documentary analysis of service standards guidance.
- Inductive coding was used to identify thematic findings related to temporal structuring.
Main Results:
- Clinical priorities and metrics drive rapid initial interventions.
- Ward organization (rotas, ward rounds) and social norms (especially weekend work) impact care consistency and quality.
- Bottlenecks and backlogs resulting from temporal structures hinder effective service improvement.
Conclusions:
- Temporal consistency in high-quality patient care is essential.
- Service design (staffing, pathways) and cultural attitudes towards work patterns are key to temporal consistency.
- Improvements necessitate changes to structural elements like rotas and ward rounds, alongside addressing social norms around weekend work.
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