Managing changes in the environment of human-robot interaction and welfare services

Area of Science:

• Social Sciences
• Technology and Innovation
• Healthcare Management

Background:

• The integration of robotics into welfare services presents significant opportunities and challenges.
• Understanding decision-makers' perspectives is crucial for successful implementation.

Purpose of the Study:

• To investigate decision-makers' views on robotics in welfare services.
• To identify opportunities and challenges in human-robot interaction during this transition.
• To explore strategies for managing these changes effectively.

Main Methods:

• An online survey was administered to 184 Finnish decision-makers.
• Respondents were categorized into techno-positive, techno-neutral, and techno-critical groups.
• Quantitative data analysis was employed to interpret survey responses.

Main Results:

• Over 80% of respondents believe robots can support existing tasks, and over 70% believe robots can perform existing tasks.
• Key challenges identified include reduced human interaction and touch.
• Respondents expressed diverse knowledge needs, often unrelated to technical robot use.

Conclusions:

• Successful robot implementation in welfare services necessitates a comprehensive plan and dedicated change agents.
• Techno-positive individuals can serve as effective change agents.
• Managing change requires improved information quality, addressing resistance, fostering organizational awareness, and establishing psychological commitment.