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Updated: Jul 25, 2025

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Published on: September 20, 2019
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Migration-related Factors and Settlement Service Literacy: Findings from the Multi-site Migrants' Settlement Study
Andre M N Renzaho1,2, Michael Polonsky3, Adnan Yusuf3
1Translational Health Research Institute, School of Medicine, Western Sydney University, Campbelltown, NSW 2560 Australia.
Summary
Settlement service literacy (SSL) is key for migrants accessing services. Factors like education, employment, and origin significantly influence different SSL components, guiding targeted support initiatives.
Area of Science:
- Sociology
- Public Health
- Migration Studies
Background:
- Migrant access to settlement services hinges on settlement service literacy (SSL).
- SSL is a complex, multi-dimensional construct influenced by various demographic and migration-related factors.
- Understanding these influencing factors is crucial for developing targeted interventions to enhance SSL.
Purpose of the Study:
- To investigate the relationship between components of SSL and migrants' demographic and migration-related factors.
- To identify specific factors that drive different dimensions of SSL.
- To inform the development of focused initiatives to improve migrant settlement outcomes.
Main Methods:
- A snowball sampling approach was used to recruit 653 participants.
- Data were collected via face-to-face or online surveys (phone, Zoom, Skype).
- Trained multilingual research assistants administered the surveys.
Main Results:
- Demographic and migration factors explained 32% of the variance in overall SSL.
- Post-migration education was positively associated with overall SSL and most dimensions (except political).
- Factors like employment, refugee status, region of origin, and age showed varied associations with different SSL components.
Conclusions:
- Pre- and post-migration factors significantly impact migrants' settlement service literacy.
- Targeted initiatives addressing specific demographic and migration-related factors can enhance SSL.
- Further research into factors driving SSL components can optimize settlement service delivery for diverse migrant populations.
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